These Terms of Sale apply to purchases of digital downloads and print products made through the client gallery store operated by Dan Mackenzie Creative ("we", "us", "our"). Placing an order means you agree to these Terms. They should be read alongside our Terms of Service, which govern service bookings, and our Refunds and Returns Policy.
1. Scope of these Terms
These Terms govern purchases made through our gallery store. Service bookings and other engagements are covered by our Terms of Service.
2. Ordering, payment and order acceptance
Orders are placed and paid for through the store using approved payment methods (such as Stripe and major cards). Card payments are processed and tokenised by Stripe, Inc. through our Pixieset-integrated store; we do not store full card numbers. How payment data is handled is described in our Privacy Policy.
Orders may be declined or cancelled where necessary (for example, due to errors, fraud prevention or unavailability). In such cases, any payment received will normally be refunded.
3. Fulfilment and delivery
Print products are produced by professional partner labs. Digital downloads are provided via secure links for a defined period.
Production and shipping times are indicative and may vary. You are responsible for downloading and safely storing digital files within the availability window.
4. Shipping, returns and refunds
Custom prints and wall art are made to order and are generally non-refundable for change of mind or subjective preference.
If items arrive damaged, defective or incorrect, you must contact us promptly with details and evidence. Once verified, we may arrange replacement or refund. Full detail on refunds, returns, and your statutory rights is set out in our Refunds and Returns Policy.
Digital downloads are non-refundable once accessed, except where technical faults prevent proper use and cannot be resolved.
5. Licensing and permitted use
Prints and digital images purchased through the store usually grant a non-exclusive, non-transferable personal-use licence.
Commercial or advertising use requires a separate licence and written permission. Copyright remains with Dan Mackenzie Creative, as set out in our Copyright and License Policy.
6. Data protection and privacy
We collect and use personal data associated with purchases in line with our Privacy Policy. Payment details are processed by secure third-party providers (Stripe) and are not stored by us.
7. Consumer rights and cooling-off
Where you buy as a consumer, your statutory rights under UK consumer law apply and are not affected by these Terms. Please note that under the Consumer Contracts Regulations, the 14-day cooling-off right for digital content can be lost once you access or download it with your consent, and made-to-order goods (such as custom prints) are generally exempt from change-of-mind cancellation. This does not affect your rights where goods are faulty or not as described.
8. Legal compliance and jurisdiction
These Terms are intended to comply with UK consumer law. They are governed by English law, and disputes are subject to the jurisdiction of the courts of England and Wales.
9. Updates
We may update these Terms from time to time. The latest version will be published on our website with a revised effective date.
