These Terms of Service govern the provision of photography, branding, web, AI, consulting, and event services by Dan Mackenzie Creative ("we", "us", "our"). Booking, using, or accessing our services means you agree to all terms below. They should be read alongside our Terms of Sale for store purchases, our Refunds and Returns Policy, and our Privacy Policy.
1. Scope of services
We provide photography, branding, web, AI, consulting and event services, as well as private client galleries and print store access.
These Terms apply to all clients and users of our services. Additional written agreements may supplement these Terms for specific projects.
2. Bookings, payments and deposits
A deposit (typically non-refundable) is required to confirm bookings. Remaining balances are due by agreed dates.
Accepted payment methods include Stripe, major cards and bank transfer. Card payments are processed and tokenised by Stripe, Inc. through our Pixieset-integrated store; we do not store full card numbers. Additional expenses (such as travel or venue costs) are payable by the client unless agreed otherwise. Details of how payment data is handled are set out in our Privacy Policy.
3. Cancellations and rescheduling
Client cancellations may result in loss of the deposit and, where close to the scheduled date, payment of additional fees. Full details of cancellation windows and refunds are set out in our Refunds and Returns Policy.
If we must cancel due to illness or emergency, we will offer rescheduling or refund amounts paid for undelivered services.
Weather and force majeure events affecting outdoor sessions will be handled via rescheduling where feasible.
4. Image delivery, galleries and product access
Final images are delivered via secure private galleries for a stated period. Clients are responsible for selecting and downloading images and for safely storing their own copies.
Additional images or products may be purchased through the store under our Terms of Sale.
5. Travel, expenses and venue access
Travel fees may apply for locations beyond a standard radius, and international bookings require pre-agreed travel and accommodation arrangements.
Clients are responsible for obtaining necessary permits, permissions and venue access.
6. Intellectual property and licensing
We retain copyright in images and creative works unless otherwise agreed. Clients receive licences for personal or agreed usage; commercial use requires a separate licence. Full detail is set out in our Copyright and License Policy.
Unapproved editing or alteration of delivered images beyond minor personal adjustments is not permitted without written consent.
7. Third-party services
We use third-party platforms, including Pixieset and Stripe (galleries, store and payments), Zoom (consultations, meetings and webinars), Typeform (enquiry and booking forms), and print labs. Your use of these services is subject to their own terms. Where we use AI tools in delivering services, this is governed by our AI Ethics and Responsible Use Policy.
8. Liability and indemnity
To the fullest extent permitted by law, our liability is limited to the fees paid for the relevant services.
We are not liable for indirect or consequential losses, or for issues arising from third-party providers beyond our reasonable control. Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.
9. Jurisdiction and dispute resolution
These Terms are governed by English law and disputes are subject to the jurisdiction of the courts of England and Wales.
We aim to resolve concerns informally first; if unresolved, formal processes may follow.
10. Updates and notifications
We may update these Terms periodically and will publish the latest version on our website with a revised effective date.
